PAIA Manual

This manual is published for Care4SA, a private body under the Promotion of Access to Information Act 2 of 2000 (PAIA), read with POPIA.

Head of the body and Information Officer

• Responsible party: Care4SA
• Trading as: Care4SA
• Physical address: Cape Town, Western Cape, South Africa. PAIA and POPIA requests: privacy@care4sa.com
• Information Officer: the Care4SA Information Officer
• Email: privacy@care4sa.com
• Website: https://www.care4sa.com

The Information Officer should be registered with the Information Regulator where required. Complaints: https://inforegulator.org.za.

Guide on how to use PAIA

The Information Regulator publishes a guide on how to use PAIA. Ask the Regulator or visit their website for the current guide and forms (including Form 2 for a request to a private body).

Records we hold

Categories include:

• User accounts and caregiver / household profiles
• Job posts, applications, messages, and reviews
• Trust-review timestamps (not original ID files after review)
• Payment references and limited finance retention records
• Administration records of the responsible party

Records available without a PAIA request: this website, the Privacy Policy, Terms, Cookie Policy, Trust System, and Safety Centre.

How to request a record

• Email privacy@care4sa.com with enough detail to identify the record and your identity.
• Use the Regulator’s PAIA request form for private bodies when required.
• We may ask for proof of identity. We may charge the prescribed PAIA fees.
• We aim to decide within 30 days, or as PAIA allows for extensions.

Grounds of refusal

We may refuse a request on PAIA grounds, including protection of another person’s privacy, safety, confidential commercial information, or privileged records. Access to someone else’s identity document or messages will ordinarily be refused.